Refund Policy
Terms of Service
At RPM911.com, we strive to ensure that our users and customers have a positive experience when using our services. This Refund Policy outlines the conditions under which you may request a refund for purchases made on our platform.
1. Refunds for Purchased Car Parts
Due to the nature of our platform, where sellers list car parts and buyers make purchases directly, RPM911.com is not responsible for the delivery, condition, or authenticity of the products. However, if you encounter any issues with the car parts you have purchased, we encourage you to directly contact the seller for assistance with returns, exchanges, or refunds.
Note: Refunds for car parts will be subject to the return and refund policy provided by the seller.
2. Refunds for Premium Business Packages
To access certain features of RPM911.com, you may need to create an account. You are responsible for maintaining the confidentiality of your login credentials and are solely responsible for all activities that occur under your account.
- Account Information: You must provide accurate and complete information when creating your account.
- Account Security: You agree to notify us immediately of any unauthorized use or breach of security related to your account.
3. Refunds for Subscription-Based Services
4. Requesting a Refund
To request a refund, please follow these steps:
- For Car Parts: Contact the seller directly via their listing page or through your RPM911 account. Each seller is responsible for handling their own refund policies.
- For Premium Business Packages: Contact our support team at support@rpm911.com with your order details. Please include the reason for the refund request and any relevant information.
Refund requests should be submitted within 7 days of the purchase date to be considered eligible for review.
5. Processing Refunds
Once a refund request is received, we will review it and process the refund if it meets the necessary criteria. Refunds will be credited to the original payment method used for the transaction, and it may take 5-10 business days for the refund to appear in your account.
6. No Refunds for:
- Any charges related to listing car parts on RPM911.com that have been processed or used.
- Failure to review product descriptions, specifications, or images before making a purchase.
- Disputes between buyers and sellers related to the condition or quality of the items listed for sale.
- Any dissatisfaction with the car parts that do not qualify for a return or refund under the seller’s policy.
7. Modifications to the Refund Policy
RPM911.com reserves the right to modify or update this Refund Policy at any time without prior notice. Changes to the Refund Policy will be posted on this page, and it is your responsibility to review this policy regularly.